Privacy Policy
Last updated:
This policy explains what data Devorbis AI processes when your business connects a WhatsApp Business account through wa.devorbis.ai, why we process it, and the choices you have.
1. Who we are
Devorbis AI ("Devorbis", "we", "us") provides WhatsApp conversation automation for businesses and acts as a Meta WhatsApp Tech Provider. For questions about this policy, contact info@devorbis.com.
2. Data we process
Meta business account identifiers
- WhatsApp Business Account ID (WABA ID)
- WhatsApp phone number ID
- Meta Business portfolio (business) ID
- The type of onboarding you completed (for example, WhatsApp Business app coexistence)
Business access tokens
When you complete Meta's Embedded Signup, Meta issues a business access token that lets us operate the WhatsApp account you selected. We store this token encrypted at rest (AES-256-GCM) and use it only to provide the service. We never receive your Facebook password.
WhatsApp message content
To automate conversations, we process the content of messages exchanged between your business and your customers on the connected number, including text and metadata such as phone numbers and timestamps.
Contact information
If you email us, we process your email address and the content of your message to respond.
Technical data
Our hosting provider processes standard request data (such as IP address and browser type) for security, rate limiting and reliability.
3. How we use data
We use the data above only to provide the Devorbis AI service, namely to:
- connect your WhatsApp Business account and subscribe it to message notifications;
- receive, process and send WhatsApp messages on your behalf;
- support, secure and troubleshoot the service;
- comply with legal obligations.
We do not sell personal data and do not use message content for advertising.
4. Sharing
We share data only with Meta (to operate the WhatsApp Business Platform) and with service providers that host or process data on our behalf under confidentiality obligations (for example, cloud hosting and database providers). We may disclose data where required by law.
5. Retention
We keep account identifiers and access tokens while your account is connected. When you disconnect or ask us to delete your data, we delete them as described on our Data Deletion page.
6. Security
We use encryption in transit (HTTPS) and at rest for access tokens, restrict administrative access, and never log access tokens or secrets.
7. Your rights
Depending on where you are located, you may have the right to access, correct, delete or export your data, or to object to certain processing. Contact info@devorbis.com to exercise these rights.
8. Meta terms
Your use of WhatsApp is also governed by Meta's WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and Meta's privacy policies, which apply in addition to this policy.
9. Changes
We may update this policy. We will change the "Last updated" date above and, where appropriate, notify you.